This website is dedicated to providing free consumer help and information to you free of charge! Many of you have problems, questions and complaints about retail purchases, contractors, employment, insurance and a host of other things but never really knew where to go for assistance. The answer is the Troubleshooter.com and our affiliated websites!
Consumer Advocate Tom Martino has been helping people for nearly 40-years. Feel free to explore the articles and videos provided on this site. You’ll notice a variety of categories on the right side of our homepage. This information has been gathered from real-life experiences and can be useful in helping you prevent problems in the future. If you need direct help find it HERE. We can provide this valuable community service thanks to our many fine sponsors.
Marc Mager (“Major Marc”) is Tom’s co-host and chief investigator. For “major” cases, you’ll find Marc gathering nitty, gritty details at the scene as he seeks justice in all legal means possible.
Executive Producer Susanne Mager (“Sassy Suz”) is the main point of contact for our radio show. If you have ideas for the show, including topics and guests, feel free to contact her.
“Deputy Dan” is our media director and assistant field investigator. He gets the inside scoop on scams and ripoffs before we expose them on the show. He also oversees our lives video feeds to Facebookand YouTube.
“Deputy Daphyne” is our chief “problem solver”. I like to call her our pitbull with lipstick. She comes on softly but won’t let go until justice prevails. She has a heart for people making her uniquely suited for the job. Daph negotiates happy settlements every day.
“Tactical Ted” is our renaissance man, able to fill in wherever needed. He’s been involved with the Troubleshooter Network from almost the beginning! He continues to work here in any capacity we need.